Animal Boarding Establishment Act 1963 License To Keep An Animal Boarding Establishment License Number 18/01448/AWACT
Before booking with Cotswold Animal Services, the dogs owner must bring their dog in person for a familiarisation meet and and greet and suitability assessment. The purpose of this is to assess the dogs temperament with other dogs and to assess the suitability of my home environment for your dog. This also provides the owner the opportunity to assess for yourself the suitability of Cotswold Animal Services home environment and raise any concerns you may have or ask any questions. Your dog/s must be of a trustworthy nature around children and other dogs in order to board with Cotswold Animal Services. It is your responsibility to inform me if this is not the case or you are unsure, and I do not board, walk or care for dogs with aggressive/reactive tendencies or any history of aggression. If a dog in my care displays aggressive tendencies or is deemed to be putting any person or dog around it at risk I will require the dog to be collected by you or your emergency contact in a timely fashion. Where this is not possible, I reserve the right to hand over the care of the dog over to a secure kennel for which you will be responsible for payment and no refund for the dogs stay with me will be given in this scenario. Regretfully I am unable to board dogs who are known to bark or howl disruptively, due to being residential boarding, consideration has to be given to my neighbours as a priority. I also have a duty of care to the other dogs in my home, to ensure they have a peaceful and stress-free day. Failure to disclose this behaviour will result in the emergency contact being utilised for cancellation of booking.
If your dog is showing signs of being unwell, please DO NOT bring your dog to day care/for boarding or send them on walks. Just like nursery or playgroup, we do not want illness rampaging unnecessarily through the other dogs, you must isolate your dog for the appropriate period of time and speak with the vet for advice on treatment. It is your responsibility to notify me of the situation, contact your vet for advice and not let your dog return until symptoms have passed and a period of clearance has passed on the end of it. Please also refer to my ***cancellations policy for refund policy’s in this scenario for ad-hock bookings/repeat bookings and boarding.
If your dog has diarrhoea/vomiting/blood in stools please contact your vet for advice and following any treatment required allow 48 hours after last symptom before sending your dog back into my care. For further information please click here.
Please contact your vet for advice and following any treatment required allow 48 hours after completing the course of treatment AND (not instead of) 48 hours symptom free before sending your dog back into my care. Click here for further information
All dogs in my care must be routinely vaccinated for KC and have this administered with 4 weeks grace prior to any booking here. That does not meant that your dog can’t catch the virus. If you notice any coughing/unusual croak like sounds from your dog please contact your vet for advice and treatment and do not send your dog in. Please also notify me should your dog have been in my care up to 7 days prior to symptoms. Here at CAS we have a 3 week rule, KC has a 14 day incubation period so we ask for 7 days CLEAR of last symptom before your dog can return to the rounds. For general information on Kennel Cough please click here For any other signs of sickness or illness you must contact your vet for advice/the all clear before sending your dog to my care.
If your dog becomes ill or shows any symptoms/behaviour that cause concern or puts anyone (human or canine)at risk; whilst in my care you understand that your dog will need to be isolated from the other dogs for their own safety. In the first instance I would call you to inform you of the situation; should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. If I believe the dog to be at imminent risk I reserve the right to contact my vet for advice or treatment. If I believe the dog to be showing potentially contagious symptoms I will require it to be collected at the first possibility, and it will be isolated in the short term. In this instance there will be no refund for home boarding/ day care cut short.
The safety, health and welfare of every dog in my care is always my highest priority. Decisions regarding walks, transport and outdoor activities will always be made with the dog's wellbeing in mind and will be based on current weather conditions, including (but not limited to) temperature, humidity, air quality, storms, snow, ice and flooding. As a licensed Home Boarding and Home Daycare provider, I have a legal duty of care to every dog entrusted to me. My decisions are made in accordance with my responsibilities under animal welfare legislation, the conditions of my local authority licence, guidance issued by the relevant animal welfare authorities, and the terms of my business insurance. These responsibilities require me to prioritise the welfare of the dogs above all other considerations.
For Dog Walking services, 23°C is my normal maximum walking temperature. However, I reserve the right to amend, shorten or cancel walks at lower temperatures where humidity or other environmental factors make conditions unsafe. Equally, walks may also be shortened, adapted or cancelled during other adverse weather conditions where I believe there is a risk to the health, safety or welfare of any dog in my care. Safe walking decisions are based on a combination of factors including air temperature, ground temperature, humidity, UV levels, breed, age, fitness, medical conditions, coat type and the individual needs of each dog, rather than temperature alone. Every dog is assessed as an individual and, as such, different dogs may receive different levels of exercise or alternative activities during the same weather event where this is necessary to protect their welfare. The decision as to whether a walk can safely take place rests solely with me, taking into account current weather conditions, humidity, animal welfare guidance, my legal responsibilities and professional obligations. This decision is final and is made solely to protect the health, safety and welfare of the dogs in my care. Where a booked walk cannot safely take place, I will, wherever reasonably possible, provide a suitable alternative. This may include:
For Home Daycare and Home Boarding services, I will remain open wherever it is safe to do so. My home is equipped to provide a cool, comfortable environment during periods of hot weather, including air conditioning, shaded outdoor areas, continuous access to fresh drinking water, cooling measures and appropriate enrichment activities. Outdoor exercise will be adapted as necessary to ensure dogs remain safe and comfortable. If extreme weather or other circumstances beyond my reasonable control prevent me from providing the booked service exactly as planned, I reserve the right to modify the service in the interests of animal welfare. Should an owner choose to cancel a booked walk or decline the alternative service offered due to extreme weather, **no refund or credit will be given**. Extreme weather events are outside of my control and I remain committed to providing a safe and appropriate alternative service wherever possible. This policy enables me to continue operating responsibly while fulfilling my legal and professional duty to safeguard every dog's welfare. By booking my services and signing these Terms & Conditions as part of the registration process, you acknowledge and agree that the health, safety and welfare of your dog will always take precedence over maintaining a planned walk or routine. You accept that services may be adapted, modified or substituted where necessary to protect your dog's welfare, and that no refund or credit will be given where a safe alternative service has been offered in accordance with this policy.
For bookings over 48 hours I require a 50% deposit. This secures the dates you would like and is non-refundable. If you wish to cancel your animal's care you are liable for the whole cost as outlined at booking. You can cancel and not be liable for full fee if one months notice is given in writing.
Any personal information held by Cotswold Animal Services will be held securely in a locked cupboard or on encrypted software in accordance with GDPR regulations. All staff that come into contact with your personal data are trained on how this data must be handled. You may request to see what information Cotswold Animal Services holds in relation to you and your dog/s at any time. Cotswold Animal Services does not use email marketing tools and does not share your data with third parties. Cotswold Animal Services may contact you by email, phone or text message in order to discuss your dogs care, future bookings or amendments, and offers/ dates that may be of interest / relevant to you. By contacting Cotswold Animal Services regarding products, services or further information you are actively agreeing to recieve communications in accordance with the context that is appropriate due to the nature of our work. You may opt out of receiving further communications at any time by emailing Cotswold Animal Services with "OPT OUT" as your message. Cotswold Animal Services is legally bound to hold all records of dogs in their care for a minimum of three years to comply with DEFRA's regulations. These records as outlined above are held securely in line with GDPR.
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