TERMS AND CONDITIONS FOR HOME BOARDING, DAY CARE AND DOG WALKING

Animal Boarding Establishment Act 1963
License To Keep An Animal Boarding Establishment
License Number 18/01448/AWACT

Meet & Greet/ Familiarisation Period

Before booking with Cotswold Animal Services, the dogs owner must bring their dog in person for a familiarisation meet and and greet. The purpose of this is to assess the dogs temperament with other dogs and to assess the suitability of my home environment for your dog. This also provides the owner the opportunity to assess for yourself the suitability of Cotswold Animal Services home environment and raise any concerns you may have or ask any questions.
Your dog/s must be of a trustworthy nature around children and other dogs in order to board with Cotswold Animal Services. It is your responsibility to inform me if this is not the case or you are unsure, and I do not board, walk or care for dogs with aggressive/reactive tendencies or any history of aggression.

Paperwork Completion & Up To Date Vaccination History

All dogs in my care be it for daycare, walking or overnight boarding must hold up to date vaccinations (DHPPI & LEPTO) to include kennel cough 4 weeks prior to their booking with Cotswold Animal Services. I require an official copy of your dog's vaccination records to be kept on file with your dogs other paperwork. Before your dog can be cared for by me I must have: Please Note - I can not care for your dog without ALL of these.

Your Legal Requirements & Responsibilities / Recommendations

Dogs must be microchipped and I recommend you insure them for medical treatment. A secure collar and tag must be worn whilst in my care. All dogs staying with me will wear a tag or collar which states my information supplied by me on arrival. It is your responsibility to regularly check your paperwork and keep my records up to date for every new booking with me. That includes your name, address and contact, your emergency contact information, any changes to behaviour, illness and vaccination history.

Bitches In Season & Entire Males

Cotswold Animal Services can not take entire males (over 6 months old) or bitches in season. All males dogs over 6 months old must be neutered if you wish for them to stay with me or come for daycare. If a bitch comes into season whilst in my care you understand that it will have to be collected for its own safety. In the first instance I would call you to inform you of the situation, should you not be contactable I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. In this instance there will be no refund for home boarding/ day care cut short.

Isolation Policy For Sick or Injured Dogs or those displaying dangerous or unhealthy behaviour

If your dog becomes ill or shows any symptoms/behaviour that cause concern or puts anyone (human or canine)at risk; whilst in my care you understand that your dog will need to be isolated from the other dogs for their own safety. In the first instance I would call you to inform you of the situation, I will also contact my vet and if necessary make an appointment for an assessment with them. Should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. In this instance there will be no refund for home boarding/ day care cut short.

Extreme Weather & Limitations to Routine

In extreme circumstances there may need to be limitations put on my walk lengths or regular routines and patterns of care for your dog/s. These limitations will be in line with local weather warnings and Local Animal Welfare Organizations and enforcers. (Stroud District Council Dog Warden.) These limitations or restrictions are in place for your dogs safety.

In extreme heat or prolonged periods of extreme heat

In extreme heat your dogs walks may be limited to a shorter period of time than the usual hour. These walks will be woodland only (to offer shade) and will be to a stream or pond so the dogs can stay cool and keep hydrated. I will always carry fresh water for the dogs and will offer them a drink before or after their walk too. These walks may be at an earlier time than your usual slot or slightly later to avoid the hottest part of the day. In these circumstances I will contact you to advise you of my decision and if necessary give you the opportunity to cancel your walk at short notice without enforcing a cancellation fee. Dogs in for boarding or day care will be given the opportunity to stay cool at home indoors with short periods outside with alternative enrichment where walks have been limited. We have paddling pools for the summer and troughs and will set up areas of shade. We also freeze vegetables such as carrots for the dogs to enjoy. It is recommended that your dog is provided with a cooling jacket for such circumstances.

Heavy snow, floods or black ice

Wherever possible and if safe to do so I will always endeavor to still get to you for your routine walks and bookings. In the event that roads are closed making it impossible or extremely timely/dangerous to get to you or extreme weather warnings are in place with the recommendation not to drive a decision may be made by me that cancelation is the only option. In this scenario it may be at short notice. In this instance I will contact you to advise you of my decision and where necessary give you the opportunity to cancel your walk without enforcing a cancellation fee. Dogs in for boarding or day care will be given the opportunity to warm at home indoors with short periods outside with alternative enrichment where walks have been limited. We will introduce brain games and toys, chews and extra snuggles... thats if the dogs don't want to come sledging!!! It is recommended that your dog is provided with a drying fleece for such circumstances.

Payment & Cancellation Policy

Boarding

For bookings over 48 hours I require a 20% deposit. This secures the dates you would like and is a non refundable deposit. If you wish to cancel your dogs stay you are liable for the whole cost as outlined at booking. You can cancel and not be liable for full fee if one months notice is given in writing.

Repeat bookings

For regular slot group walk or daycare bookings I require payment for the whole week one week in advance. This will be invoiced via email and payment by 5pm the previous Sunday is required for your bookings the following week to stand. A minimum of 1 weeks notice is required for cancelation. You will be liable for full payment without this.

Ad - Hoc Walking & Daycare

I will invoice you for your weeks walks or day care on the Sunday every week via email. Payment is required on receipt of invoice. I do not run into arrears with clients. 48 hours notice is required in writing for cancellation of ad-hoc walks or day care bookings. You will be liable for full payment without this. Please note I do not accept cheques. Payment via bank transfer, standing order or cash are acceptable. Full details can be found on my invoices.

Cotswold Animal Services GDPR Statement

Any personal information held by Cotswold Animal Services will be held securely in a locked cupboard or on encrypted software in accordance with GDPR regulations. All staff that come into contact with your personal data are trained on how this data must be handled. You may request to see what information Cotswold Animal Services holds in relation to you and your dog/s at any time. Cotswold Animal Services does not use email marketing tools and does not share your data with third parties. Cotswold Animal Services may contact you by email, phone or text message in order to discuss your dogs care, future bookings or amendments, and offers/ dates that may be of interest / relevant to you. By contacting Cotswold Animal Services regarding products, services or further information you are actively agreeing to recieve communications in accordance with the context that is appropriate due to the nature of our work. You may opt out of receiving further communications at any time by emailing Cotswold Animal Services with "OPT OUT" as your message. Cotswold Animal Services is legally bound to hold all records of dogs in their care for a minimum of three years to comply with DEFRA's regulations. These records as outlined above are held securely in line with GDPR.

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